by Keith Fiveson

Slowly, companies are transitioning from the legacy voice and data systems to more modern facilities to accommodate the fast-changing pace of the industry. Sprint Corporation, one of GCOM’s most trusted telecommunications partners, is decommissioning their TDM network in June 2017.

In their pursuit to provide consumers and businesses with the freedom of mobility through high-grade communication services, Sprint is pulling out all the stops to ensure that they offer innovative and high-quality solutions.

TDM networks have been the backbone of corporate phone networks over the years, but technological breakthroughs are continuously emerging and they are taking over the contact center industry by storm. New technologies give companies access to faster and better solutions at a lower price, allowing them to provide better services to their consumers. In order to keep up with client requirements and expectations, businesses have realized the need to break away from their legacy system for a new and improved one.

Legacy wireline services scheduled for retirement this June 2017 include the following:

• Legacy business long distance voice solutions
• Legacy toll free voice solutions
• DSL (e.g. DIA over DSL; MPLS over DSL)
• Clearline private line service
• Other voice solutions (e.g. FONCARD, branded operator service)
• Sprintlink packet private line
• Virtual LAN service

The peerless IP VPN is set to retire in March 2018.

Terms and conditions of a valid contract for one of the services above will be honored by Sprint including moves, adds, changes, and support services until the Target Retirement Date. Contracts that terminate before June 2017 are renewable; however, the terms of the contract related to these legacy wireline service will not extend beyond June 2017.

The transition from TDM networks to the new system may bring about changes to the landscape of you and your customer’s businesses. These changes, however, should not cause any disruptions or problems to your day-to-day tasks. For a seamless transition for your affected customers, make sure you have a migration strategy in place.

Have a talk with your team about the new system. How will it affect the framework of your business? Take note of possible problems that may arise and plan solution ahead of time. You can never go wrong with asking telecommunication industry experts when facing problems with network transitions. Our partner voice solution provider, TouchTone Communications, offers both TDM and IP replacement solutions. They are dedicated to providing the highest quality voice and data services at the most competitive rates, while still maintaining first-class customer service.

For more information, do not hesitate to contact us at GCOM to ensure you’ll have a seamless transition to the new and better system from trusted telecom solutions providers.