by John J. Ruby Always be on the lookout for innovations and new technology to improve your business. Discover how VOIP customer services add value to business. Typically, Voice over Internet Protocol (VOIP) is considered an excellent way to save on call charges for contact centers. However, VoIP has more benefits than just saving money. Internet technology […]

by Keith Fiveson Slowly, companies are transitioning from the legacy voice and data systems to more modern facilities to accommodate the fast-changing pace of the industry. Sprint Corporation, one of GCOM’s most trusted telecommunications partners, is decommissioning their TDM network in June 2017. In their pursuit to provide consumers and businesses with the freedom of mobility […]

by Keith Fiveson Setting up a BPO call center is no small task. Because it is such a big investment, it requires a well-thought-out plan and a lot of commitment. There are a multitude of tasks to accomplish to ensure that the call center runs smoothly. To get your business going, you have to analyze […]