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Exclusive: How to Increase Your Contact Rates

I’ve been writing to CX professionals about using the latest and greatest in call center services. We want to make YOUR call center the best it can be. Today I’d like to share why you are seeing an increase in blocked calls. It is because carriers are beginning to install protocols for compliance with the TRACED […]

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Learn about “Amazon Connect on Steroids”

You Can Improve CX with Amazon Connect       John Ruby here. Keeping up with fast changing technology for CX is a challenge.  Need help in finding the best Contact Center solution?  In talking with CX professionals there are 6 key areas that they need to address:  Handle the Work-At-Home growth A seamless experience for both customers […]

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Eliminate your Frustration with STIR/SHAKEN

GCOM Worldwide Helps Streamline with STIR/SHAKEN Compliance Act   Newton, NJ, June 10, 2020.  GCOM Worldwide announced today a Master Agent agreement with Quality Voice & Data (QVD). Our clients will now be able to digitally sign their outbound calls. This will insure compliance to the TRACED ACT and delivery of your calls to your […]

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Improve Your Business with VOIP Customer Service

by John J. Ruby Always be on the lookout for innovations and new technology to improve your business. Discover how VOIP customer services add value to business. Typically, Voice over Internet Protocol (VOIP) is considered an excellent way to save on call charges for contact centers. However, VoIP has more benefits than just saving money. Internet technology […]

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Sprint is Decommissioning its TDM Network for Better Voice Solutions

by Keith Fiveson Slowly, companies are transitioning from the legacy voice and data systems to more modern facilities to accommodate the fast-changing pace of the industry. Sprint Corporation, one of GCOM’s most trusted telecommunications partners, is decommissioning their TDM network in June 2017. In their pursuit to provide consumers and businesses with the freedom of mobility […]

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The Definitive Checklist for your Call Center Setup

by Keith Fiveson Setting up a BPO call center is no small task. Because it is such a big investment, it requires a well-thought-out plan and a lot of commitment. There are a multitude of tasks to accomplish to ensure that the call center runs smoothly. To get your business going, you have to analyze […]

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