Zingtree: Improve Call Agent Productivity

GCOM Partners with Zingtree

GCOM partners with the very best contact center technology vendors in the industry, and today, we’re excited to highlight our partnership with Zingtree!

Zingtree elevates contact center agent productivity through conversational workflow software. Companies like Sleep Number, Experian, and Groupon have all benefited from Zingtree’s software, which is known to be flexible and user-friendly.

Additional benefits include:

  • Faster new agent ramp time
  • Faster average call handling time (AHT)
  • Improved first call resolution (FCR)
  • Happy agents 
  • Happier customers 

Average agent call times are already long enough, primarily due to agents sifting through information to help a customer solve a problem. Zingtree takes all of that information and converts it into bite-sized information that’s embedded inside your CRM or contact center. Think of it like a call script or a readable workflow that the agent can easily follow. 

With Zingtree, an agent can troubleshoot any issue, regardless of its complexity or the number of SKUs that you have.

You can also use Zingtree’s agent workflow software in several ways, which are: customer self-help, internal process, and agent workflows. 

Customer Self-Help

  • Custom CSS
  • Reduces inbound support tickets
  • Embed anywhere
  • Single sign-on (SSO)
  • Flexible integrations

Internal Process

  • Automated workflow
  • Configuration management
  • Task manager
  • Single sign-on (SSO)
  • Create interactive knowledge bases

Agent Workflows

  • Every agent becomes an expert
  • No-code authoring
  • Native integrations
  • Advanced reporting
  • DecisionEngine™

Whether your agents specialize in finance, sales, or compliance & risk, choose Zingtree for a no-code solution for every customer inquiry. Contact GCOM to work with Zingtree today. Let’s Discover Your Needs!