GCOM helps contact centers find the best technology with no out of pocket expenses!
Let us provide you with our first class concierge service to help you select the best contact center technology in the sea of vendors out there.
Benchmark Portal is making best practices benchmarking a transformational tool!
Online Courses – Anytime, Anywhere
- Train your Agents the industry’s best practices
- Maximize team performance & engagement
- Equip your WFM, QA & Coaching professionals for success
- Upgrade Customer Experience while reducing costs
Benchmark Portal professionals pioneered contact center benchmarking. In 1995 we conducted the first scientific, industry-wide benchmark study at Purdue University under a grant from IBM. BenchmarkPortal was awarded a U.S. Patent for its unique methodology of benchmarking call centers. We continue to expand and refine benchmarking metrics and techniques.
We have done everything possible to simplify the survey experience and provide a complete glossary of terms to assist with any questions. Your metrics will be entered into our secure database and we will then create an individualized report just for you, which will show your metrics next to the averages for your industry sector. It will also show your position against your industry overall, on our proprietary four-quadrant matrix.
Let the GCOM Partnerships help you improve connection capabilities. Our process is UNIFIED, SIMPLE, and FAST.