Benchmark Portal: The Best Source for Contact Centers

Benchmark Portal

GCOM helps contact centers find the best technology with no out of pocket expenses. We also offer a first-class concierge service to help you select the best contact center technology for your business. 

For the month of October, we’re proud to highlight our Vendor of the Month, Benchmark Portal! Benchmark Portal professionals pioneered contact center benchmarking. Back in 1995, it conducted the first scientific, industry-wide benchmark study at Purdue University under a grant from IBM. Benchmark Portal was awarded a U.S. Patent for its unique methodology of benchmarking call centers and continues to expand and refine benchmarking metrics and techniques to this very day.

This one-stop-shop has worked with companies like Google, Apple, and AT&T, and provides custom consulting tailored to your business.

Benchmark Portal also offers the following:

Online Courses – Anytime, Anywhere

  • Train your agents on the industry’s best practices
  • Maximize team performance and engagement
  • Set your WFM, QA, and coaching professionals up for success
  • Upgrade your customer experience while reducing costs

Contact Center Certifications

  • Learn about best-practice solutions
  • 15% discount to our training
  • Dedicated marketing support with press kit
  • 41 kpi benchmark survey/report


  • Increase your ROI
  • Quantify improvement initiatives
  • Shareholder value improvement
  • Pinpointing performance gaps

Benchmark Portal will simplify the survey experience and provide a complete glossary of terms for assistance. Your metrics will be entered into our secure database and we will then create an individualized report just for you, which will show your metrics next to the averages for your industry sector. It will also show your position against your industry overall, on our proprietary four-quadrant matrix.

Benchmark Portal is making best-practices benchmarking a transformational tool for you! Contact GCOM for its on-demand training, certifications, and result-oriented benchmarking methods! Let’s Discover Your Needs!