Blog
May Vendor of the Month – SingleComm – The Most Powerful, Affordable CCaas Solutions Available
Regardless of the size of your Call or Contact Center, the aim for any outfit is efficiency. After customer service, of course! This May, GCOM is featuring SingleComm as our Vendor of the Month for their innovative technology and how it has been effective to improve our clients’ businesses. SingleComm has several solutions for different…
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GET SHAKEN. NOT SCR*%WED ~~ STIR/SHAKEN MYTHS DEBUNKED
Brought to you by the only Authorized STIR/SHAKEN Provider that offers a comprehensive solution to reputation protection (along with some amateur dating advice) 3 SIGNS YOUR RELATIONSHIP WITH YOUR CARRIER IS TOXIC Are you in a toxic relationship with your originating carrier? No one has the perfect contact rate, but here’s how to know if it’s…
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iPilot — World’s First Fully Automated Microsoft Teams Onboard Solution
Empower your business with communications and collaboration powered by the GCOM and Nuwave collaboration with Microsoft Teams. Optimize productivity with seamless calling from within Microsoft Teams application using our cloud based, direct routing integration with the Microsoft Teams platform. Powerful Collaboration Tools Leverage Cloud-native Voice Via Microsoft Teams NuWave’s Microsoft Teams Integration delivers enterprise-grade calling and…
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Exclusive: How to Increase Your Contact Rates
I’ve been writing to CX professionals about using the latest and greatest in call center services. We want to make YOUR call center the best it can be. Today I’d like to share why you are seeing an increase in blocked calls. It is because carriers are beginning to install protocols for compliance with the TRACED…
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Learn about “Amazon Connect on Steroids”
You Can Improve CX with Amazon Connect John Ruby here. Keeping up with fast changing technology for CX is a challenge. Need help in finding the best Contact Center solution? In talking with CX professionals there are 6 key areas that they need to address: Handle the Work-At-Home growth A seamless experience for both customers…
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Eliminate your Frustration with STIR/SHAKEN
GCOM Worldwide Helps Streamline with STIR/SHAKEN Compliance Act Newton, NJ, June 10, 2020. GCOM Worldwide announced today a Master Agent agreement with Quality Voice & Data (QVD). Our clients will now be able to digitally sign their outbound calls. This will insure compliance to the TRACED ACT and delivery of your calls to your…
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Improve Your Business with VOIP Customer Service
by John J. Ruby Always be on the lookout for innovations and new technology to improve your business. Discover how VOIP customer services add value to business. Typically, Voice over Internet Protocol (VOIP) is considered an excellent way to save on call charges for contact centers. However, VoIP has more benefits than just saving money. Internet technology…
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Sprint is Decommissioning its TDM Network for Better Voice Solutions
by Keith Fiveson Slowly, companies are transitioning from the legacy voice and data systems to more modern facilities to accommodate the fast-changing pace of the industry. Sprint Corporation, one of GCOM’s most trusted telecommunications partners, is decommissioning their TDM network in June 2017. In their pursuit to provide consumers and businesses with the freedom of mobility…
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The Definitive Checklist for your Call Center Setup
by Keith Fiveson Setting up a BPO call center is no small task. Because it is such a big investment, it requires a well-thought-out plan and a lot of commitment. There are a multitude of tasks to accomplish to ensure that the call center runs smoothly. To get your business going, you have to analyze…
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