Blog
August Vendor of the Month -Zingtree – A New Idea For You To Improve Call Agent Productivity
GCOM is excited to highlight our partnership with Zingtree! Zingtree elevates contact center agent productivity through conversational workflow software. It could be a super helpful add-on to your contact center. It seems to be catching on pretty quickly too – Experian, JBL, SleepNumber, Groupon, and hundreds of others are using them. Faster average call handling time (AHT)…
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July Vendor of the Month – Ringer Interactive – First of its Kind Technology Helps Ensure Customers Never Miss a Call
GCOM is excited to highlight our partnership with Ringer Interactive! Ringer Interactive’s first of its Kind technology transforms the phone screen into a personalized, actionable message customers won’t ignore or send to voicemail. The Ringer Interactive team has deep mobile app, contact center, and cloud-offering expertise and understand today’s connected consumer. Increased Answer Rates: Personalized…
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June Vendor of the Month – Quality Voice & Data, Inc. – Reputation Based Telecom
GCOM is excited to highlight our partnership with Quality Voice & Data, Inc., provider of Trusted Call Completion™. Trusted Call Completion™, is a proven telecom solution that ensures an industry-leading answer rate! The TrustedCaller™ program ensures your calls are signed and delivered with an A Attestation Each client’s Caller ID numbers are stored in the…
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May Vendor of the Month – SingleComm – The Most Powerful, Affordable CCaas Solutions Available
Regardless of the size of your Call or Contact Center, the aim for any outfit is efficiency. After customer service, of course! This May, GCOM is featuring SingleComm as our Vendor of the Month for their innovative technology and how it has been effective to improve our clients’ businesses. SingleComm has several solutions for different…
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GET SHAKEN. NOT SCR*%WED ~~ STIR/SHAKEN MYTHS DEBUNKED
Brought to you by the only Authorized STIR/SHAKEN Provider that offers a comprehensive solution to reputation protection (along with some amateur dating advice) 3 SIGNS YOUR RELATIONSHIP WITH YOUR CARRIER IS TOXIC Are you in a toxic relationship with your originating carrier? No one has the perfect contact rate, but here’s how to know if it’s…
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iPilot — World’s First Fully Automated Microsoft Teams Onboard Solution
Empower your business with communications and collaboration powered by the GCOM and Nuwave collaboration with Microsoft Teams. Optimize productivity with seamless calling from within Microsoft Teams application using our cloud based, direct routing integration with the Microsoft Teams platform. Powerful Collaboration Tools Leverage Cloud-native Voice Via Microsoft Teams NuWave’s Microsoft Teams Integration delivers enterprise-grade calling and…
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Exclusive: How to Increase Your Contact Rates
I’ve been writing to CX professionals about using the latest and greatest in call center services. We want to make YOUR call center the best it can be. Today I’d like to share why you are seeing an increase in blocked calls. It is because carriers are beginning to install protocols for compliance with the TRACED…
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Learn about “Amazon Connect on Steroids”
You Can Improve CX with Amazon Connect John Ruby here. Keeping up with fast changing technology for CX is a challenge. Need help in finding the best Contact Center solution? In talking with CX professionals there are 6 key areas that they need to address: Handle the Work-At-Home growth A seamless experience for both customers…
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Eliminate your Frustration with STIR/SHAKEN
GCOM Worldwide Helps Streamline with STIR/SHAKEN Compliance Act Newton, NJ, June 10, 2020. GCOM Worldwide announced today a Master Agent agreement with Quality Voice & Data (QVD). Our clients will now be able to digitally sign their outbound calls. This will insure compliance to the TRACED ACT and delivery of your calls to your…
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