Smartz Solutions

GCOM works with the best contact center technology vendors in the industry and today, we’re excited to highlight our Vendor of the Month Smartz Solutions!

Smartz Solutions is a cloud-based omnichannel communications platform that offers sophisticated containerization. You’ll have the option to own a private cloud or migrate to one when you’re ready. You’ll also be hosted within the Azure/AWS/Google/Private hosted infrastructure.

As a whole, Smartz Solutions helps you stay at the forefront of your industry with cloud-based solutions that empower you to seamlessly improve customer and employee loyalty on a single platform.

Here’s how:

Commz: A CCaaS Platform to Increase Sales and Customer Loyalty

• A complete integrated voice and omnichannel platform
• A single “pane of glass” for interactions
• Customer surveys
• Real-time link to NPS, CSAT & CES dashboards

Engage: An Employee Engagement Platform to Build Productive Teams

• E-learning and quality assessment
• Asset management
• Compliance and adherence
• Employee surveys

Analyz: A Reporting and Analytics Platform for Business-Critical Decisions

• Real-time BI dashboards
• Engage reports and dashboards
• Comprehensive historical reporting
• Measure, analyze and improve your CX and EX with both Smartz Commz and Smartz

Build your brand with Smartz Solutions. Monetize your data and use real-time sentiment analysis to understand your customers better. Connect with a GCOM team member today to learn more. Let’s Discover Your Needs!