Nextiva

The stakes for a superior customer experience have never been higher.

Companies with the highest customer satisfaction scores return double the shareholder value and 3x higher growth than their peers.

Increasing customer retention rates by 5% can increase profits by as much as 95%, but 1 in 3 consumers say they would stop doing business with a brand they loved after one bad experience.

Companies that lead with employee experience develop more successful innovations, see twice the revenue growth and have Net Promoter Scores (NPS) that are 2x as high as their peers.

The payouts for valued, great experiences are tangible: up to a 16% price premium on products and services, plus increased loyalty.

As customer expectations continue to evolve, your clients need more than just another phone system — they need a completecustomer experience solution. Nextiva Contact Center delivers what matters: real connections that drive real results. 

• Omnichannel Journey Excellence

End customer frustration by delivering seamless experiences across all touchpoints. Integrate voice, chat, SMS, email, and self-service channels into one system — no more repeating information or disconnected interactions.

• Effortless Scalability

Start with what you need today and easily add capabilities as you grow, all on a platform with 99.999% uptime.

• Business Growth Engine

Convert interaction data into actionable insights that improve retention, increase conversion, and drive revenue without adding headcount.

• AI-Powered Intelligence

Let smart automation handle routine tasks while providing agents with real-time recommendations that turn every conversation into an opportunity.

• Agent Empowerment

Give teams the tools they need to excel with intuitive interfaces, automated workflows, and performance analytics.