March Vendor of the Month – outboundANI – Improve Your Outbound Contact Rates with a Totally Automated Solution!

By EmoryDay / March 14, 2023

GCOM works with the best vendors in the industry and we’re excited to highlight our partnership of the month with outboundANI! outboundANI takes a fundamentally different approach to traditional “carrier-based” solutions. Rather than operating from the OUTSIDE, outboundANI is a data-driven, results-based solution that integrates INTO your dialer to automate intelligent ANI selection, both minimizing potential…

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February Vendor of the Month – SingleComm  – The Most Powerful, Affordable CCaas Solutions Available

By edayadmin / February 8, 2023

Regardless of the size of your Call or Contact Center, the aim for any outfit is efficiency. After customer service, of course! This February, GCOM is featuring SingleComm as our Vendor of the Month for their innovative technology and how it has been effective to improve our clients’ businesses. SingleComm has several solutions for different…

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January Vendor of the Month – Nuwave – Discover Carrier Integrations & Voice Solutions

By EmoryDay / January 26, 2023

GCOM is very pleased to highlight our Vendor of the Month for January Nuwave! “NUWAVE is focused on the simplification, automation, and innovation that enhances our partners to be successful in the ever-changing marketplace. Our goal is to enable a scalable future for all that strive to be the best in their cloud communication service…

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December Vendor of the Month – AireSpring – The Multi-Location Experts

By EmoryDay / December 6, 2022

GCOM is very pleased to highlight our Vendor of the Month for December AireSpring AireSpring wants you to know that Verizon is making a bold move to undercut the competition in bandwidth pricing and AireSpring can help you save! Are you ready to get the many AireSpring advantages that go beyond pricing? Fully Managed Network with QoS Our fully…

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November Vendor of the Month – Neustar – Deliver a Better Experience with Caller Name Optimization

By EmoryDay / November 1, 2022

GCOM consults with contact centers to find them the right technology with no out of pocket expense! We’re so excited to highlight our Vendor of the Month for November Neustar! Phone calls are still a key way to communicate in our connected world. But people don’t pick up unidentified calls. Who can blame them, with rampant robocalling,…

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Benchmark Portal

October Vendor of the Month – Benchmark Portal – The SOURCE for Contact Centers

By EmoryDay / September 30, 2022

GCOM helps contact centers find the best technology with no out of pocket expenses! Let us provide you with our first class concierge service to help you select the best contact center technology in the sea of vendors out there. GCOM is so excited to highlight our Vendor of the Month for October Benchmark Portal!…

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September Vendor of the Month – Smartz Solutions – Simplify Customer and Employee Experiences

By EmoryDay / September 1, 2022

GCOM is excited to highlight our Vendor of the Month Smartz Solutions! Smartz Solutions helps you stay at the forefront of your industry with cloud-based solutions that empower you to seamlessly improve customer and employee loyalty on a single platform. They simplify customer and employee experiences! Smartz Solutions will help you: Know your customers with real-time sentiment analysis…

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August Vendor of the Month -Zingtree – A New Idea For You To Improve Call Agent Productivity

By edayadmin / August 1, 2022

GCOM is excited to highlight our partnership with Zingtree! Zingtree elevates contact center agent productivity through conversational workflow software. It could be a super helpful add-on to your contact center.  It seems to be catching on pretty quickly too – Experian, JBL, SleepNumber, Groupon, and hundreds of others are using them. Faster average call handling time (AHT)…

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July Vendor of the Month – Ringer Interactive – First of its Kind Technology Helps Ensure Customers Never Miss a Call

By edayadmin / July 1, 2022

GCOM is excited to highlight our partnership with Ringer Interactive! Ringer Interactive’s first of its Kind technology transforms the phone screen into a personalized, actionable message customers won’t ignore or send to voicemail. The Ringer Interactive team has deep mobile app, contact center, and cloud-offering expertise and understand today’s connected consumer. Increased Answer Rates: Personalized…

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June Vendor of the Month – Quality Voice & Data, Inc. – Reputation Based Telecom

By edayadmin / June 7, 2022

GCOM is excited to highlight our partnership with Quality Voice & Data, Inc., provider of Trusted Call Completion™.   Trusted Call Completion™, is a proven telecom solution that ensures an industry-leading answer rate! The TrustedCaller™ program ensures your calls are signed and delivered with an A Attestation Each client’s Caller ID numbers are stored in the…

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